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Terms

Terms of service

Last updated · Version 0.1 (draft)

ConnectedIn is an invite-only platform for Australian training organisations and the employers they partner with. These terms set out what the service is, what we commit to, and what we ask of the organisations that use it. They are written to be read, not skimmed.

1. About these terms

These terms are between [LAWYER: legal entity name and ABN of the operator] ("ConnectedIn", "we", "us") and the organisation that has been granted a workspace ("you", the "training organisation"). They apply to every person who uses the platform through your workspace, including the employer partners you invite to the partner portal.

ConnectedIn is a business-to-business service. It is not offered to consumers, and students never hold accounts on it. Where a signed agreement between us and you covers the same subject as a clause here, the signed agreement prevails. [LAWYER: confirm the order of precedence between these terms, the signed subscription agreement, and any sector exclusivity schedule]

2. The service

The platform provides your organisation with an isolated workspace to:

  • upload or synchronise student records and analyse how many students and recent completers are within reach of each employer location, by readiness;
  • manage employer partner relationships, vacancies, referrals and outcomes;
  • produce co-branded reports and decks from the figures in your workspace;
  • invite students to opt in to introductions and, only against a recorded opt-in, release a student's contact details to a specific employer;
  • give your employer partners a portal in which they see the referrals made to them and nothing else; and
  • use an assistant that answers questions from your own workspace data and proposes actions for your approval.

ConnectedIn facilitates introductions. It does not recruit, employ, place or assess anyone, and it makes no representation that any introduction will lead to employment.

3. Access and accounts

  • Workspaces are provisioned by us on invitation. You may not resell, sublicense or share a workspace with another organisation.
  • You control who has access to your workspace by inviting users and assigning roles. You are responsible for what those users do.
  • Every user must complete multi-factor authentication before any data is accessible. This is enforced by the platform and cannot be disabled.
  • Each user must keep their credentials to themselves. Tell us promptly at hello@connectedin.app if you believe an account has been compromised.
  • Your workspace is served at your own subdomain. Access from the root domain is limited to public pages.

4. Your responsibilities as a training organisation

You hold the relationship with your students and your partners. The platform operates on your instructions and on information you supply. You are responsible for:

  • Lawful collection. Having a lawful basis, and having given the notices the Privacy Act 1988 (Cth) requires, for collecting the student and partner information you put into your workspace, and for its use in the ways the platform performs (analysis, consent-gated introductions, messaging, reporting).
  • Accuracy. The records you upload. The platform maps your columns rather than dictating a format, flags rows it cannot resolve for your review, and never guesses; but it cannot know whether a record is current.
  • Consent wording. Authoring the wording your students are shown when they are asked to opt in, and ensuring it fairly describes what the opt-in permits. The platform stores the exact wording shown with every recorded choice.
  • Messages you send. Complying with the Spam Act 2003 (Cth) and any applicable telecommunications rules for messages sent through the platform to students and partners.
  • Your partners. Having an agreement in place with each employer partner before inviting them to the portal, and ensuring they understand that released student details are to be used only for the referral they were released for. [LAWYER: confirm whether ConnectedIn requires a specific partner agreement form, and whether partners accept these terms directly]
  • Responding to your students and partners. Handling access, correction and complaint requests from the people whose information you hold. We will help.
  • No sensitive information. Not uploading health, ethnicity, criminal record or other sensitive information as defined in the Privacy Act. The platform does not need it and does not ask for it.

This clause is a commitment we make to you and, through you, to your students.

  • The platform will not release a student's name or contact details to an employer unless a consent record exists for that student that is opted in, has not expired, has not been withdrawn, and covers contact release.
  • This rule is enforced by the database itself. There is no administrative override, and we will not build one.
  • Until release, an employer sees a de-identified preview only: readiness tier, suburb, qualification and expected completion.
  • A student can withdraw at any time from the same kind of link they were sent. Withdrawal takes effect immediately for any future release. Details already released remain with the employer that received them; the audit trail records which employer, when, and against which consent.
  • Every release, and every consent event, is written to an append-only audit log in your workspace.

You agree not to circumvent the gate by any other means, including by exporting student details and passing them to an employer outside the platform without the student's consent.

6. Employer partners and the portal

Employer partner users you invite see only the referrals made to them, the vacancies they submit, and the activity and outcomes they record. They never see your wider student pool. In using the portal a partner agrees to:

  • use released student details only to contact the student about the role they were referred for;
  • not copy released details into other systems beyond what is needed for that purpose, and delete them when the referral is closed; [LAWYER: confirm whether a partner may retain details for its own recruitment records and for how long]
  • record activity and outcomes honestly; and
  • keep their portal credentials to themselves.

Outcomes a partner records are captured as reported. Verification of an outcome with the student stays with you.

7. Acceptable use

You and your users must not:

  • attempt to access another organisation's workspace or data, or probe the platform's isolation, authentication or rate limits;
  • use the platform to send unsolicited messages, or messages unrelated to training, employment or the relationship the student or partner has with you;
  • upload information you do not have the right to upload, or information about people with no connection to your organisation;
  • use automated means to extract data from the platform other than through the exports it provides;
  • interfere with the platform's operation or with other organisations' use of it; or
  • use the platform in breach of any law, including privacy, anti-discrimination and spam laws.

If you become aware of a security vulnerability, tell us at hello@connectedin.app before disclosing it elsewhere. [LAWYER: confirm whether a formal vulnerability disclosure policy will be published, and its address]

8. Your data

  • Ownership. The information you put into your workspace, and the records created from it, remain yours. We do not use them for any purpose other than providing the service to you.
  • Location. Workspace data is stored in Sydney, Australia. The providers outside Australia involved in processing it, and what each receives, are listed in our privacy policy.
  • Isolation.Your data is separated from every other organisation's by row-level security in the database.
  • Retention. Uploaded student cohort data is deleted automatically 90 days after the last analysis run that used it. Analysis results and reports, which contain figures rather than names, are retained.
  • Audit. Data access, exports, releases and administrative actions in your workspace are recorded in an append-only audit log you can see.
  • Export and deletion on exit. [LAWYER: state the export format offered on termination, the period for which the workspace is retained after termination, and the deletion certification, if any]
  • Data breaches. If we become aware of a breach affecting your workspace we will notify you without delay and give you what you need to assess it. [LAWYER: confirm notification timeframe and allocation of Notifiable Data Breaches scheme obligations]

9. The workspace assistant

  • The assistant reads only what the signed-in user can already see, under that user's own access controls.
  • Any change the assistant proposes (for example, creating a vacancy) happens only after the user approves it. Approvals are recorded in the audit log like any other action.
  • Questions and the workspace records needed to answer them are processed by Anthropic's API in the United States under commercial terms that do not permit training on that data. The assistant is optional; if you do not use it, nothing is sent.
  • The assistant can be wrong. Figures it quotes are drawn from your workspace and are attributed, but you remain responsible for checking anything you rely on.

10. Availability and support

We aim to keep the platform available at all times, and we monitor it so that failures are named and fixed rather than hidden. We do not promise uninterrupted availability. Planned maintenance is notified in advance where practicable. [LAWYER: state the availability target, maintenance windows, support hours, response times and any service credits]

Support requests: hello@connectedin.app. When something fails, the platform shows a request identifier; quoting it lets us find the exact event.

11. Fees

[LAWYER: fees, billing period, payment terms, GST treatment, price change notice, and the terms of any sector exclusivity licence]

12. Intellectual property

The platform, its design and its software are ours. You receive a non-exclusive, non-transferable right to use them for your organisation's own purposes while these terms apply. Reports and decks generated from your workspace are yours to use with your partners; the templates and tooling that produce them are ours. Your name and logo appear on co-branded output only as you configure them. [LAWYER: confirm the licence wording and whether ConnectedIn may name the training organisation as a customer]

13. Liability

[LAWYER: liability clause: Australian Consumer Law guarantees that cannot be excluded, the exclusion of indirect and consequential loss, the liability cap and its basis, and mutual indemnities (including the training organisation's indemnity for data it uploads without a lawful basis)]

14. Suspension and termination

We may suspend a workspace immediately where we reasonably believe it is being used in breach of section 5 (the consent gate) or section 7 (acceptable use), or where continued operation would put other organisations' data at risk. We will tell you why and what is needed to restore access.

[LAWYER: termination for convenience and for cause, notice periods, effect of termination on partners' portal access, and the data export and deletion timeline (cross-reference section 8)]

15. General

We may update these terms. We will give you notice of material changes before they take effect; the date and version at the top of this page change with them. [LAWYER: notice period for changes, governing law and jurisdiction (expected: an Australian state), dispute resolution steps, assignment, entire agreement, severability, and notices]

16. Contact

General and support enquiries: hello@connectedin.app. Privacy enquiries: privacy@connectedin.app. Our privacy policy describes how personal information is handled on the platform.

[LAWYER: postal address for notices]

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